At Alpha Organic, your satisfaction is our top priority.
We take pride in delivering 100% pure and natural desi ghee to your doorstep — and we stand behind the quality of our products.
However, if something doesn’t meet your expectations, our simple and transparent refund and return policy ensures you’re fully taken care of.

  1. Eligibility for Return or Refund

We accept returns and issue refunds in the following cases:

🧈 Change of Mind

If you’ve changed your mind or are not completely satisfied with your purchase, you may return unopened and unused products within 15 days of purchase for a full refund (excluding any original shipping costs, if applicable).

📦 Incorrect or Damaged Items

If you receive the wrong item or your product arrives damaged, please contact us within 7 days of delivery.
We will happily arrange a replacement or full refund at no extra cost to you.

  1. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

  • Opened, used, or partially consumed products
  • Items returned after the specified return window (15 days for change of mind; 7 days for damaged/incorrect)
  • Products not purchased directly from our official website or authorized sellers
  1. How to Initiate a Return or Refund

It’s simple — just contact our support team within the applicable time period:

📧 Email:info@alphaorganic.co.uk
📱 WhatsApp: +92-3261111994

When reaching out, please provide:

  • Your Order Number
  • Full Name and Contact Details
  • A short reason for return/refund
  • Photo evidence (if product is damaged or incorrect)

Our customer care team will review your request and guide you through the process step-by-step.

  1. Return & Refund Process

  • Once your return is approved, we’ll share the return address and details.
  • Please pack the item securely to avoid damage during transit.
  • After we receive and inspect the returned product, we’ll process your refund within 7 business days via your original payment method.
  • If you paid through Cash on Delivery, our team will contact you for your preferred refund method (e.g., bank transfer or store credit).

  1. Order Cancellation

You can cancel your order any time before it is shipped.
Once your order has been dispatched, cancellation is no longer possible — but you can still return the product after receiving it, as per our policy above.

  1. Need Help?

We’re always here to help you with any issue related to your order.
Our goal is to ensure you’re completely satisfied with your Alpha Organic experience.