Privacy Policy – Alpha Organic UK

Welcome to Alpha Organic (“we,” “our,” “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information from you to provide the best shopping experience possible.

a) Information You Provide

Name
Email address
Shipping and billing address
Phone number
Payment information
Any message or inquiry you send us (e.g., via our contact form or social media)

b) Information Collected Automatically

When you visit our site, we may automatically collect:

Your IP address
Browser type and version
Device information
Pages you visit and time spent on them
How you arrived at our site (referring website, ad, etc.)

We may use cookies or similar technologies to enhance your experience and understand visitor behavior.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about orders, promotions, or inquiries
Improve our website, products, and customer service
Send you newsletters or special offers (if you choose to subscribe)
Ensure secure transactions and prevent fraud
Comply with any legal obligations

We only use your information for the purposes it was collected, unless required otherwise by law.

Sharing Your Information

We do not sell or rent your personal information.
However, we may share it with trusted third parties to help us operate our business, such as:

Payment gateways (e.g., to process your transactions securely)
Shipping and delivery partners
IT, analytics, and marketing service providers

All such third parties are required to handle your data securely and use it only for the agreed purpose.

Cookies & Tracking Technologies

Our website uses cookies to:

Remember your preferences
Improve website functionality
Analyze traffic and usage patterns

You can choose to disable cookies in your browser settings. However, some site features may not work properly if cookies are turned off.

Data Retention & Security

We retain your personal information only as long as needed for the purposes stated in this policy (e.g., order processing, legal compliance).

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Your Rights

Depending on your location, you may have the right to:

Access and review the personal data we hold about you
Request corrections or updates
Ask us to delete your information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. We encourage you to review it regularly.